Policies
Shipping
We usually aim to dispatch orders within 1 working day after payment has been received.
Direct checkout is currently available for the Netherlands, Belgium, Germany and France. For delivery to other EU countries, please contact us via Instagram @thelegtheory or email [email protected] before placing your order.
Once your order has been shipped, we will follow up with tracking details by email or Instagram, depending on how your order was placed.
During temporary holiday dispatch periods or other exceptional circumstances, a different dispatch timeline may apply. Any such change will be clearly communicated on the website before purchase.
Returns
If you change your mind about your purchase, you may start a return using our withdrawal / return form.
You are welcome to carefully inspect and try the item for fit, as you would in a physical store. Please handle the product gently and avoid wearing, stretching, creasing, staining, damaging or altering it beyond what is necessary to assess the product and fit.
Once your return reaches us, we aim to inspect it and process any eligible refund within 1 working day. As Leg Theory is run by one person, there may occasionally be a short delay.
Return shipping costs for a normal change-of-mind return are paid by the customer.
Please do not send anything back before receiving return instructions from us. The return address will be provided after your request has been received.
Withdraw / Return an OrderA Note from Leg Theory
Leg Theory is a one-person independent label, and every order is packed and handled personally.
We want you to love what you order, so if you are unsure about sizing, fit, shipping or anything else before purchasing, please message us on Instagram @thelegtheory . We are always happy to help.
We kindly encourage thoughtful purchases and careful consideration before ordering. If you are unsure about sizing, fit or styling, please reach out first so we can help you choose the piece that feels right for you.
Returns are absolutely possible, but for a very small shop, shipping and return costs have a much bigger impact than they do for large retailers. Thank you for keeping that in mind when you shop with us.
Wrong or Faulty Items
If you receive an incorrect or faulty item, please contact us as soon as possible via Instagram @thelegtheory or by email at [email protected].
We will work with you to resolve the issue and provide the appropriate next steps and return instructions.
Refunds
Eligible refunds are normally issued to the original payment method.
Once a returned item reaches us, we will inspect its condition before the final refund amount is determined.
If a product has been handled beyond what is necessary to assess its nature, characteristics and fit, any resulting diminished value may be taken into account where applicable.
Contact
Need help before ordering? For the quickest response, message us on Instagram @thelegtheory .
If you are unsure about size, fit, shipping or anything else, please ask before placing your order. We would much rather help you choose the right item from the start.
You can also email us at [email protected].
We usually respond very quickly, but response times can occasionally vary as Leg Theory is run by one person.